Privacy Policy

1. Who We Are

Expert TV Services (“we”, “us”, “our”) provides television inspection, diagnostics, repair, screen replacement, installation and home-visit support across Dubai, Sharjah, Ajman and Abu Dhabi. This Privacy Policy explains how we handle personal information when you use our website, contact forms, phone line, WhatsApp or email.

2. Information We Collect

We only collect information needed to respond to your enquiry and deliver service:

• Identity and contact details: name, phone number, and optional email address
• Service location: emirate, community/area, and visit address if a home visit is requested
• TV details: brand, model (if known), technology type (OLED, LED, LCD, QLED, Smart TV), and fault description
• Communication content: messages you send through our website form, WhatsApp or email
• Technical data: basic browser/device information and anonymised usage analytics from our website

3. How We Collect Information

• Directly from you via our repair request form, phone calls, WhatsApp chats or email
• Through website interaction such as pages visited and form submissions
• From service partners only when required to complete a booked repair you requested

4. How We Use Your Information

We use your information to:

• Respond to TV repair enquiries and provide assessment guidance
• Schedule diagnostics, home visits, workshop repairs and installations
• Share repair updates, estimates and appointment confirmations
• Maintain basic service records for quality, warranty follow-up and dispute resolution
• Improve website performance, security and customer experience
• Comply with applicable UAE legal or regulatory requirements when necessary

We do not sell, rent or trade your personal contact details to third-party marketing companies.

5. Form Submissions & Email Delivery

Website repair requests may be delivered to us through our form provider (Web3Forms) and then received by email at experttvservices1@gmail.com. The information you submit is used only to process your enquiry. Please avoid sending unnecessary sensitive data such as payment card numbers through the form.

6. WhatsApp & Phone Communications

If you contact us on WhatsApp or by phone, that conversation is used to discuss your TV issue, location and appointment options. WhatsApp communications are also subject to WhatsApp’s own terms and privacy practices. We use these channels for service communication, not for unrelated marketing.

7. Sharing of Information

We may share limited information only when needed:

• With technicians or logistics partners assigned to your repair or delivery
• With trusted service providers that help us operate the website, forms or email delivery
• With authorities if required by law or to protect rights, safety or property

Anyone receiving data is expected to use it only for the service purpose we specify.

8. Cookies & Analytics

Our website may use essential cookies and lightweight analytics to understand traffic, fix errors and improve page performance. These tools generally provide aggregated or anonymised insights. You can control cookies through your browser settings. Blocking cookies may affect some website features.

9. Data Retention & Security

We keep enquiry and repair-related records only for as long as reasonably needed to complete service, handle follow-ups, support warranties or meet legal obligations. We apply practical safeguards to protect information against unauthorised access, loss or misuse. No online transmission method is completely secure, so please share only what is needed for your repair request.

10. Your Choices

Subject to applicable law, you may request to:

• Access or correct the personal information we hold about your enquiry
• Ask us to update contact details used for appointments
• Request deletion of enquiry records where we no longer need them for legitimate business or legal reasons

11. Children’s Privacy

Our services are intended for adults arranging television repair or installation. We do not knowingly collect personal information from children. If you believe a child submitted information to us, contact us and we will take appropriate steps to remove it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are published. Continued use of our website or enquiry channels after an update means you acknowledge the revised policy.

13. Contact Us

For privacy questions or data requests, contact:

Expert TV Services
Email: experttvservices1@gmail.com
Phone / WhatsApp: 054 204 0584
Service areas: Dubai, Sharjah, Ajman & Abu Dhabi, UAE